The Opportunity:

You will be responsible for executing the Customer Success strategy – including, but not limited to, overseeing multiple customers and serving as the primary point of contact. The ideal candidate thrives in a fast-paced environment and is passionate about being a customer advocate and a trusted strategic partner. You will build strong and long-lasting relationships with our customers and your efforts will drive customer satisfaction, happiness, and growth.

What we’re looking for:

Ocurate is looking for a Customer Success Manager who can lead customer platform adoption and ecommerce optimization across a defined book of business. The CSM will be the primary liaison between our customer and Ocurate. The CSM will work closely with the product team to deliver customer feedback on Ocurate’s platform to ensure continuous product refinement. The CSM will be responsible for coordinating monthly meetings to design test campaigns around customer insights and delivering campaign results to customers enabling client adoption and growth.

What you’ll own:

Ownership is a combination of trust, responsibility, and personal accountability. You will have a clear understanding of marketing and customer success and how those departments impact a business’ revenue. You will empower your customer to achieve both career and business success, ultimately aligning Ocurate’s growth with customer growth. You’ll be the owner of the following:

  • Work closely with brand teams and Ocurate’s Sales and ML teams during Client onboarding to achieve the following:
  • Comprehensive understanding of a brand’s e-commerce objectives
  • Gain a deep understanding of the marketing initiatives being deployed
  • Use the Ocurate platform to deliver monthly customer insights
  • Coordinate monthly customer strategy sessions to educate customers on how to properly take action on Ocurate’s insights
  • Expedite successful adoption of Ocurate’s solution
  • Collaborate with Ocurate leadership and Sales team on customer upsells and contract renewals
  • Serve as the voice of our customer to Ocurate’s internal teams
  • Collaborate with the Product and Operations team to share customer insights that inform future product developments

The Skills Needed:

  • 3-5 years experience at a SaaS based solution or an eCommerce team at a DTC company
  • Ability to provide exceptional customer success management
  • Strong critical thinking with a bias for action
  • Intellectual curiosity
  • The ability to be a tactician and a strategist simultaneously
  • Excellent Google Suite proficiencies particularly within Sheets and Slides
  • Excellent Interpersonal skills
  • Excellent analytical skills
  • Good understanding of shopper marketing concepts

What We Offer:

  • Fully remote role in fully remote company
  • Flexible PTO
  • 401k with employer match
  • Reimbursement of monthly health care premiums (we do not offer employer sponsored coverage at this time)
  • Salary range: $65K-$75K along with competitive equity package